On receipt of the shipment, if you find any damage, leakage or tampering of the product, inform us within 24 hrs of delivery. You are required to kindly attach a photo of the damaged product and send it to our email id: firstname.lastname@example.org. Once we receive the email, an investigation may be initiated at our end. Our courier partner will collect the product and on confirmed verification the defect claim, we will make arrangements to dispatch a new product subject to the availability of the stock. If the stock is not available then a coupon or credit note will be issued which you can redeem in your next purchase. Please note that you are not required to pay for any additional shipping fees in such a case of reshipment.
In case of Technical issues, write to us at email@example.com with the product details, photo, details of the issue. We will assign a technical support assistant from our end or route the complaint to the manufacturer.
If you need product demonstration, inform us ahead of dispatch. No return/replacement will be accepted if the product is damaged due to usage error.